Hosting

Manual

Installing and configuring Mirc............................................................................................ 3

    
Setting up User Options...................................................................................................... 3
   
Title, Menu Bar, Tool Bar, Switch Bar................................................................................ 3
 
Status Window..................................................................................................................... 4
   
mIRC Option Window Configuration.................................................................................. 4
   
Entering room Names......................................................................................................... 7

Logging Into Groww as a Host........................................................................................... 8

Checking a Room for a List of Members.......................................................................... 9

Checking on a Member’s Status........................................................................................ 9

Doing a Private Chat with a Member in the Room........................................................... 10

Doing a Private Chat with a Member in a Room you are not logged into..................... 10

Closing and Opening a room............................................................................................. 11

Expelling a member............................................................................................................. 11

Alias and Script Editor........................................................................................................ 11

How to Install and Configure Mirc

1. Go to www.mIRC.com
2. Download program and install.
3. Open the program and you will see this window:

1. Let’s look around at what you see.
   
1. Title and Menu Bar
   

1. Tool bar

1. Switch Bar

1. Status Window

1. mIRC Options Window

1. In the text box next to Full Name:  Type your first name.  Remember all the information you put in these boxes can be viewed by other people.  We suggest that you don’t enter your full name and for your e-mail, type unavailable.  Enter your Nickname (either your Groww Host or your regular nickname)
2. We will now be working on the left side of the window under the title Category.
   

1. Click on Servers.  Another Window appears.  We need to configure this window to the server at Groww. 

1. Now click on Options under Servers.  You will get this window.

9. Click on IRC.  You will get this window.

10. Click on Messages under IRC.  You will get this window.

11. Under IRC now click on Logging.  You will see this window.

12. On the task bar, find the Favorite Icon – (See diagram on page 3).   Enter the room names here.  Click on add and enter any rooms you wish to visit.   Each room must be entered separately.  If the room is password protected enter the password here.  Not your hosting password.   The names of the rooms are below.  Everything is case sensitive so type them in exactly as shown with the # sign and without any spaces.  Please note another room begins with the # sign.

#GriefRecovery #GROWWforWidowed, #GROWWforWidowed2,  #EnabledAngels #FallenAngels, #FaithAngels #GuidingAngels #GuidingforYouth #GoldenAngels #HeveanlyAngels, #Rainbow_Angels   #ReluctantAngels #TenderAngels #TimelessAngels #SilencedAngels #UnexpectedAngels
Now that you have installed mIRC.  You are ready to host using mIRC.

Logging into Groww as a Host

1. Open up mIRC.
2. Change your nickname to your Groww Host name – (Your Full name etc. is the same as before.

See below

Checking a Room for a List of Members

1. Log into mIRC as a host
2. Connect to the server as you would normally.
3. When your Favorite window appears, find the room you want to see the list of Members.  Rather than double clicking – click on the button that says Names.
4. Go to the Parachat
   icon (under the tool
   menu)and click on the icon.
    A list of names will appear.

Checking on a Member’s Status

1. Whois will provide you with a members name, idle time and IP address. 
2. You should do a “whois” on any new member that enters the room.  If there is a problem with a member the IP and log should be sent to GROWW staff.
3. Here’s how you do this:
1. Highlight members name
2. Right click
3. Highlight whois
4. Left click
5. Go to system icon at the top of your mIRC screen
6. Display and review whois information

See below:

Sample Read Out

1. You may enter all-important information of new members you come across in the mIRC Address Book.  You can find the icon to the Address book on the Tools Menu.  The icon for the address book looks like this:

Doing a Private Chat with a Member in the Room you are logged Into

1. Right Click on the member you wish to PC.
2. A menu appears
3. Scroll down to Query

1.  OR you can just double click on the member’s name and the PC window appears.

Doing a Private Chat with a Member in a Room you are NOT logged Into

1. Check the room for list of members (see above)
2. On the Main Tool Bar, click on Commands then Query.  Then type in the name of the individual you would like to pc.  Be sure you enter the name exactly the way it appears in the room.

Closing and Opening a room

Some rooms are closed at the end of the session while others remain open.  There are times when we have a disruptive member we are forced to close the room. 

1. To close  the room you must give a reason, ie.
2. /room close This room is currently closed.
3. To reopen
4. /room open

Expelling a member

At times a members name may freeze and we need to remove their name so they can re-enter the room.    Any member who is disrespectful, rude or inappropriate is NOT acceptable at any time.  IF the behavior does not change with warnings please let the member know they will be expelled.  It is best to do this in pc.  There are some cases where a staff person might do it in the room.

1. Always send Name, IP and log to GROWW staff. 
2.  Type the name exactly the way it appears in the room.
1.  Example:   /expel Rachel 

Alias and Script Editor

Many hosts use alias for greetings, and long messages they frequently use.   You may save your alias in the Script Editor with /a.   Sometimes when the room is getting out of control and you want to slow the room down or get the focus off the subject we use some of the general macros. 

We ask that you use the pre-written alias so that members received the same message from all hosts.  We are currently updating the macros and you may find them at www.groww.org/private. 
 
            Each alias must be entered separately.  Select an identified word or letter for each alias.  Below are some examples that you may cut and paste if you wish.

hh /say  {{{{{{{{{{{{{{{{ $$1 }}}}}}}}}}}}}}}} hi

 /nite /say nite {{{{{{{{{{{{{{{{{{{ $$1 }}}}}}}}}}}}}}}}}}}}}}} take care

 /30sec /say  PLEASE READ when you are ready to leave...please tell us...then wait 30 seconds for goodbye hugs....and please remember to logoff or X out of room !!!

 /float /say  Click on the button which says FLOAT… it will open a new window… now MAXIMIZE that window by clicking on the square in the upper right hand corner… the square is between the "-" and the "x"… it will make the room larger… then in the type box,  type exactly *chat fontsize 16

 /reminder /say  Just a reminder: The most important person in the room is the newcomer or someone in pain. If you are not prepared to take care of that person or are not in the mood for support, please remove yourself to GFW2 or HomeGROWWn, which were designed for just that purpose - camaraderie and fellowship.

 /news /say GROWW offers a monthly newsletter.  A link has been added to the left menu bar of all our web pages. To subscribe, just click on the link and complete the form.  Email addresses will not be sold or shared.  An unsubscribe option will be available in each issue.

 /swear /say  PLEASE NO CURSING, we don't know if or when a child may come in...we are open to all ages,it is a family site until midnight eastern time THANK YOU :-)

 /survey /say THOSE WHO ARE NEW TO GROWW: Please fill out the email survey at the beginning where you came in at to receive more info of what GROWW has to offer you...... ALSO don't forget to bookmark us so that you can find us easier the next time you would need us.....and please don't forget to log off with the little X at the top...

 /PC /say " FOLKS: please be aware that unsolicited private chat (PC) is not allowed on GROWW.... if you receive any, please be sure to tell a Host or write to WeCare@GROWW.org

/aa / say Angels of Addiction- Bereaved parents of children lost to addiction. This is a password entry room - Tuesday & Thursday 8:00 PM to 10:00 PM ET -> For instructions http://groww.org/fallenangels.htm   #FallenAngels

/ha / say Heavenly Angels - Loss of a child - Every night - 9:30 PM to 11:30 PM General Discussion http://www.groww.org/heavenly.htm or #HeavenlyAngels

/faith /say GROWW has a room for those who've experienced all types of losses and wish to find comfort and support through their faith and the faith of others. It is called Faith Angels and meets on Tuesdays 9:30 to 11:00pm ET

/gadults / say Guiding Angels for Adults who have lost a parent meets Wed nights from 8-9pm eastern time and Thursday nights from 9-10pm eastern time

/golden / say Golden Angels - Widowed over 50 - Wednesdays 8:00 PM to 10:00 PM ET  http://groww.org/golden.htm or #GoldenAngels

/gr / sayGrief Recovery - Our Main Room FOR ALL BEREAVED Our main chatroom - 24 Hours a day - 7 days a week Hosted 6AM-2AM ET  #GriefRecovery

/gfw / say GROWW for Widowed - Loss of a spouse,life partner, fiancee- open to all widowed Hosted 7PM-Midnight ET -> http://groww.org/gfwo.htm or #GROWWforWidowed

/gfw2 / say GROWW for Widowed 2 - Open to all widowed ready to rebuild or for fellowship-> http://groww.org/gfw2.htm or #GROWWforWidowed2 Sunday 8-10 pm Eastern time.

/hg / sayHome GROWWn - A chatroom for fellowship - http://groww.org/homegrowwn.htm or #HomeGROWWn

/youth/ say #GuidingforYouth - Thursdays from 7-9pm eastern time for kids to age 19 who have experienced a death of a loved one.Chatroom http://www.groww.org/chat/guiding2.htm

/RBA / say Rainbow Angels is a place of support for gays and lesbians who are grieving the death of a loved one, and whose grief may be complicated by sexual orientation. This room requires a password; for instructions, go to:  http://www.groww.org/Branches/rainbowangels.htm or write to rainbow@groww.org

/sil / say Silenced Angels - Violent losses - Monday 8:00 PM ET to 10:00 PM http://groww.org/silenced.htm or #SilencedAngels

/sos / say Reluctant Angels - Suicide Survivors - Friday 8:00 - 10:00 PM ET,Wednesday morning 10:00 am to noon-> http://groww.org/sos.htm or #ReluctantAngels

/ta / say Tender Angels - Widowed under 50 - Tuesday 9:00 PM to 10:30 PM ET -> http://groww.org/tender.htm or #TenderAngels

/ua / say Unexpected Angels - Sudden Death - Monday 9:00 - 11:00 PM ET & Fridays 11:00 PM- 12:00 midnight ET -> http://groww.org/sudden.htm or #UnexpectedAngels

 /chatwindow /say  This separate chat window can be resized and moved independent of the browser window containing the chat web page. Use Unfloat to remove this separate chat window and fix it back on the chat web page. Please note by default the size of the floated window is 3/4 the size of your browser window. You can change it as you wish, the size it comes up with just a default start size.

Problem Visitors

Definition: A person can be defined as a problem several ways. By not following normal standards of decency and common courtesy is one of them. This can be done in several ways. Abusive and threatening language, Arguing, or Be-littleing and making fun of others are just a few. A problem visitor can also be someone who pesters others and demands to be the center of Attention. Our rooms at times are very busy. We encourage interaction between all the members and at times we focus on a particular individual but we need to be fair to all our visitors and give everyone a chance to share. ALL of our rooms are for Grief Recovery and dealing with the issues that arise from a loss. This is our Primary purpose. We are not counselors or advisors. We offer a friendly non-judgmental ear to all who visit. It is by our sharing that each of us find our own answers and solutions from within.

There are certain subjects/situations which should be dealt with uniformly.

SUICIDE - Sometimes, a member will claim to be hurting so much that they plan to commit suicide. This type conversation must be halted immediately. The member is to be told that this subject matter is not fitting subject matter. It is generally accepted that those who come to the rooms threatening suicide are only looking for attention. Many members, however, become involved in the moment and will attempt to counsel and care for the suicide threatener and that is why the dialogue must be stopped as quickly as possible, by expulsion, if necessary. An explanation to the group may be necessary.

RELIGION - Although GROWW is non-denominational, we must acknowledge that religion is an important part of many people's lives. Religion is NOT a taboo subject nor is mention of belief in God. As long as the conversation does not border on preaching and as long as the subject does not dominate the room or wander from issues of feelings and experience, it should not be discouraged. Spirituality is an important part of the GROWW experience whether members admit it or not and often spirituality can only be expressed by people in religious tones.

GAY/LESBIAN - Despite the fact that the Gay/Lesbian community is a minority, they have the same issues relating to death and loss that the straight world has and they are welcome on GROWW, unconditionally. Regardless of personal preference or background, it is the responsibility of the Host to allow open and frank conversation. Under no circumstances, will a Host allow gay bashing or jokes in the open room. On the other hand, the Host must not allow militant gay conversation become a central issue in the room.

As members get to know one another and feel more comfortable, conversation can become playful at times. There is nothing wrong with this at all and it shouldn't be confused with out of line behavior. Laughter and friendly banter is also a part of recovery. However we need to recognize who is in our room and moderate the conversation as not to scare a new person away. Reminders to the room as well as the new person that we become friends quickly and laugh and carry on at times but always stop to listen if someone needs a to talk works well. Sometimes what is perceived as a problem may not actually be one. A quiet observer may or may not be a lurker. There is a listing of visitors who have been a problem in the past at http://www.geocities.com/hostgroww/ip.html

Should you suspect a problem, pc the person and ask some questions. Try to avoid at all costs direct confrontation in the room. Sometimes this is unavoidable, when that happens be direct and to the point but do not encourage a continuing argument in the room. We all have our good and bad days as well as our hot buttons. Don't let a problem person press any of yours.

It is important when your hosting to log the chatroom conversation. This will give you an actual account of what is happening. It is also advisable, at least when your hosting, to log the private chats as well. If a problem should arise the log can be used to determine what actually happened and how to deal with the problem. Also it is a good idea to record the IP of the person. IP's can be checked on the Sam Spade website at http://samspade.org/t/refer.cgi?a=&f=4095#0 and there is also a link to the Sam Spade website on the GROWW host info pages at http://www.geocities.com/hostgroww/index.html It is very useful to bookmark both of these sites so they can be readily available should you need them. Everyone who visits the room has a "number" attached to their transmission. To view this number, one must "look at" the number by doing a "USER INFO" or "WHOIS". Highlight the individual screen name and get the info. The IP# is identified as such and can be copied. Members without Host authority cannot see this stream of information. IP#'s track the individual's "base". The number will look like: User AnneGD connected from 12.78.213.17 on #GROWWHosts, idle for 4 sec. Info: AnneGD. HAS ADMIN PRIVS. The "12" indicates AT&T Worldnet. You must have your Host clothing on in order to get this information. Regular members cannot see the entire IP# stream. This particular identification shows, by the way that AnneGD has come to the site via mIRC. When visitors come to the room via the site, the indication, such as, http://www.groww.org/chat/GROWWHosts.htm, would also have been indicated. The activity can be either logged or copied and pasted (C&P) depending on your preference and the system you are using.

When a problem does arise a copy of the log should be sent to the Room Manager along with the IP and any other info you have such as pc's from other members etc. They will forward the info to the Staff. 6. Resolution The log will then be reviewed by all Staff members and each will have the opportunity to comment on what they viewed and recommend appropriate actions. No ONE person makes all the decisions it is a group consensus. We all have different and valid viewpoints and by sharing those views we hope to come to a fair resolution.

WebMaster

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